About Merchants

We are leaders in service excellence, setting global standards in customer satisfaction and employee engagement. Since 1981, we've delivered outstanding contact centre experiences across multiple communication channels.

People Matter 

Our success comes from our people. We've created thousands of jobs and sustainable careers by hiring those passionate about service and driven to succeed.

Our world-class facilities are designed for comfort and productivity, with break rooms, noise-reduction features, and strong training and mentoring to support our teams in high-pressure environments.

We've evolved from basic inbound voice support to delivering multi-channel customer journeys, including outbound sales and technical support. Our BPO solutions automate routine tasks, allowing our people to focus on delivering exceptional client experiences.

A promise of excellence

We listen to understand our clients' needs and treat their business like our own. Every interaction includes quality management, communication, and customer feedback. We also provide workforce, quality, and performance insights to support smarter business decisions.

Our Business Partners

We are fully owned by NTT Data Ltd, a global systems integrator and one of the world's largest telecom providers.